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General The following Booking Conditions together with the General Information contained here form the basis of your contract with the proprietor of Casa Flamengo. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We” and “us” refers to the proprietor. All bookings are made subject to these booking conditions. Making a booking A booking application can be made by completing the reservation request form at www.flamengo.co.uk and following the on-screen instructions. We will then, subject to availability, send you a booking form to complete. To make a booking you will need to complete and send back this form via e-mail or post. At the same time you will need to pay your deposit which can be made by PayPal via our website or by post. We will then, subject to availability, confirm your booking by issuing a confirmation invoice by email. This invoice will be sent to the party leader. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 5 working days of our sending it out. Number of persons Only those persons whose name appears on the Booking Form may use the property. The number of persons (adults and children) must not exceed 10 persons. The substitution of persons during the rental period is forbidden unless previously agreed. Pets Strictly no pets are allowed at Casa Flamengo. Smoking The tenants agree not to smoke, nor to allow smoking, inside the house at any time. If this is not strictly adhered to it will lead to a deduction from the deposit. Smoking is permitted in the many outside areas of the property providing due care is given to the clean and safe disposal of cigarette ends. Arrivals/Departure On arrival you must present your confirmation details as well as your passport or identity card to our management agent. At this time you will also need to pay your security deposit and will then be given the keys to the property. Before departure you must arrange delivery of the keys back to our management agent and provide opportunity for our agent to inspect the property. Payments In order to confirm your stay, a deposit of 25% of the full payment (or full payment if booking within 56 days of departure) must be paid at the time of booking. This deposit is not refundable in the event of your cancellation or failure to pay on time as set out below. The balance of the cost of your stay must be received by us not less than 56 days prior to departure (or at the time of booking if this date has passed). This date will be shown on the confirmation invoice. If you have not paid in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out below will be payable.
Security deposit, damages and service charges A deposit of £200 or the equivalent value in Brazilian reais or US dollars must be paid at the beginning of your stay at Casa Flamengo when you collect the house keys. This deposit will be held by our management agent for the duration of your visit. The cost of any damage caused to the property or to any items in and/or at the property or any service charges such as water and electricity incurred by you or any member of your party will be deducted by our agent from the security deposit at the end of your stay. After these deductions your security deposit will be refunded to you on the day of your departure and on return of the keys. If the security deposit is not sufficient to cover any damage caused or service charges incurred by you, you will be responsible for paying us any additional monies required immediately on request from our agent. Cancellation Should you need to cancel your stay after the contract has begun the party leader must immediately advise us either by e-mail or in writing. Your notice of cancellation will only be effective when we receive it. It is your responsibility therefore to ensure that this happens. As we incur costs from the time we confirm your booking and may be unable to re-sell your period of stay, the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost of the booking. Period before start of stay within which written/email notification of cancellation is received by us, cancellation charge is as follows:- More than 56 days deposit only Less than 56 days deposit + 25% of balance Less than 42 days deposit + 40% of balance Less than 28 days deposit + 80% of balance Less than 14 days deposit + 100% of balance Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of any insurance policy you may have. Claims must be made directly to the insurance company concerned. Your Contract A binding contract between us comes into existence when the deposit payment is paid. If you cancel after paying the deposit our normal cancellation charges will apply. This contract and all matters arising out of it are governed by the United Kingdom law. We both agree that any dispute arising out of or connected with your holiday will be dealt with by the Courts of the United Kingdom. The cost of your stay We reserve the right to increase or decrease the prices of accommodation at any time. The price of your stay will be confirmed at the time of booking, subject to the correction of errors. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your stay at the time of booking.
Changes by you Should you wish to make any changes to your confirmed booking, you must notify us by email or in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee may be payable together with any costs incurred by ourselves. Insurance It is strongly recommended that you take out adequate travel insurance. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. Changes and cancellation by us Occasionally, we have to make changes to and correct errors on our website descriptions and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. If we have to make a significant change to or cancel your booking, we will tell you as soon as possible. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. Force Majeure We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control. Our liability to you We promise to provide your accommodation with reasonable skill and care. We do not accept responsibility if any death, personal injury, failure or deficiency of your accommodation arrangements is not caused by any fault of ours. When we talk about “fault” above, this means failure by ourselves to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, swimming pool injuries, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - (a) The fault of the person(s) affected or any member(s) of their party or (b) The fault of a third party not connected with the provision of your accommodation by us which we could not have predicted or avoided or (c) An event or circumstance which could not have been predicted or avoided even after taking all reasonable care. In addition, we will not be responsible where you do not enjoy your stay or suffer any problems because of a reason you did not tell us about when you booked your stay or where any problems you suffer did not result from any breach of our contract. Please note we cannot accept responsibility for any services that do not form part of our contract. This includes, for example, any additional services or facilities any other supplier agrees to provide for you. The promises we make to you about the accommodation we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the accommodation in question had been properly provided. If the particular accommodation which gave rise to the claim or complaint complied with local laws and regulations applicable to those accommodation at the time, the accommodation will be treated as having been properly provided. This will be the case even if the accommodation did not comply with the laws and regulations of the United Kingdom or any other country which would have applied had the accommodation been provided in that country. We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your stay. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £25 per person affected as you are assumed to have taken out adequate insurance at the time of booking. Behaviour You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct to us or our management agent at the time. If you fail to do so, you will be responsible for meeting any legal costs we incur in full in recovering full payment from you. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to the property, or in any way damage the reputation and/or goodwill of the Owner we are entitled, without prior notice, to terminate the occupation of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation immediately. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. Please be aware that you must take all due care of our property during your stay. Special attention should be given to security matters, such as securing all doors and windows before leaving the house and ensuring the gas, electricity and water are all off. You must also abide by all laws and applicable legislation of the country. The use of Casa Flamengo for purposes considered against law in Brazil is strictly prohibited. Special requests and medical problems If you have any special request, you must advise us at the time of booking and clearly note it on your reservation request form. Although we will endeavour to meet any reasonable requests we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as “standard” bookings subject to the above provisions on special requests. If you or any member of your party has any medical problem or disability that may affect your stay, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. Complaints procedure In the event of any problems you must contact us immediately, plus you undertake to do your best to resolve or minimize the problem in order to avoid any prejudices that could result. You must immediately get in touch with us or our management agent in person or by telephone then confirm your complaint in writing by e-mail or fax within 24 hours. You are obliged to give us the time necessary to resolve the problem. Should there be no written complaint supplied as above specified and you leave the accommodation prematurely and without an explicit authorization by us, you forfeit your rights for a refund of the rental price, unless the terms of this contract have been breached. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given. Please note that the property is not an official tourist structure, such as a hotel but a private dwelling. Being such, there is no standard or categories that are internationally recognized; indeed it reflects the local traditions and the personal taste of the Owner. This is precisely the kind of holiday that we offer: the chance to partake in the culture of the area chosen, living for a few weeks in the same surroundings and conditions as an indigenous brazilian would. We cannot therefore exclude the possibility that these differences can sometimes result in minor inconveniences such as coping with the heat or dealing with occasional uninvited guests such as Gekkoes, mosquitoes, insects etc… This is due to the special nature of the architecture and the tropical climate of the area - but which cannot be accepted as complaints. |
